Refund policy
Last Updated: 13 April 2026
This Return & Refund Policy (“Policy”) governs all purchases made through Play Veda Store (“we”, “our”, “us”) via www.playvedastore.com. By placing an order, you agree to the terms outlined below.
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery.
- The return request is raised within 48 hours of delivery.
- The product is unused and in its original packaging, with all tags, accessories, and invoices intact.
⚠️ We do not accept returns for:
- Change of mind
- Minor color/size variations
- Used or damaged products (after delivery)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at playveda.store@gmail.com. Please note that returns will need to be sent to the following address: 11/7541 STREET 02, KALYAN NAGAR BEGU ROAD SIRSA (HARYANA) - 125055 Contact 9988115707, 9066000600
If your return is accepted, we’ll send you a replacement of the product. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 9988115707 (whatsapp) or
mail: playveda.store@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at playveda.store@gmail.com.