Shipping policy

Last Updated: 13 April 2026

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from Play Veda Store (“we”, “our”, “us”) through our website www.playvedastore.com.

1. Order Processing

  • All orders are processed within 1–2 business days from the date of order confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • In case of high order volumes, processing may be delayed. Customers will be notified in such cases.

2. Shipping & Delivery Time

  • Estimated delivery time is 3–7 business days from the date of dispatch.
  • Delivery timelines are estimates and may vary depending on the delivery location, courier partner, and unforeseen circumstances.
  • We do not guarantee delivery dates.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • We may offer free shipping on selected products or order values at our sole discretion.
  • Any additional charges such as remote area delivery fees may be applicable and will be communicated where possible.

4. Shipment Confirmation & Tracking

  • Once your order is shipped, you will receive a shipment confirmation via SMS, email, or WhatsApp containing tracking details.
  • It is the customer’s responsibility to track the shipment and ensure availability for delivery.

5. Delivery Conditions

  • Customers must provide accurate and complete shipping details at the time of placing the order.

  • If a delivery attempt fails due to:

    • Incorrect address
    • Unreachable phone number
    • Customer unavailability

    the courier may reattempt delivery. Additional shipping charges may apply for re-delivery.

6. Delays & Force Majeure

We shall not be held liable for delays in delivery caused by circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Strikes or labor disputes
  • Transportation disruptions
  • Government restrictions
  • Courier partner delays

7. Damaged, Lost, or Stolen Packages

  • If the package is received in a damaged condition, the customer must notify us within 48 hours of delivery with proper proof (photos/videos).
  • In case of lost shipments, we will coordinate with the courier partner to investigate.
  • Replacement or refund will be processed only after verification and confirmation from the courier.

8. Risk of Loss

All products purchased from our website are made pursuant to a shipment contract. This means:

  • The risk of loss and title for such products passes to the customer upon delivery to the shipping address provided.

9. Serviceable Areas

  • We currently ship across India.
  • We reserve the right to cancel orders for locations that are not serviceable by our courier partners. In such cases, a full refund will be issued.

10. Contact Information

For any questions regarding shipping, please contact us:

⚠️ Note

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.